Customer Service
This portal provides citizens a means to communicate requests of service pertaining to changes and issues related to property/tax parcel ownership, address information and assignment, property photos displayed on Polaris, Polaris 3G mapping issues, GIS data requests, and other general issues.
A confirmation email will be sent to you once you submit your service request and a GIS associate will work to fulfill your request as soon as possible. If for some reason you need to talk with us sooner and directly, you can contact us 704-336-6175. Thanks for letting us serve you!
Contact Customer Service
- Address Assignment Request System
Submit requests for new addresses related to building and assets development.
- Change Your Mailing Address on your Property or Tax Parcel Record
Property assessment information and tax bills are mailed to the address contained in the Assessment records.
- Request Parcel Ownership Record or Parcel Boundary Corrections
Request changes via the Database Attribute and Mapping Correction Form.
- Download and Use County GIS Data
Download our dataset, including GIS shape files, to build your own applications.
- General Service Requests
For all other customer services requests, fill out this form.